The Increased complexity in the Contact Centers industry, cold calling sales, inbound marketing and a lot more within the telecommunications and sales mixture, has brought us to develop an integration with the leading VoIP PBX/Asterisk platform. The below is a simple and basic setup for you on how to add extensions/phones (Users – in the […] Read More
Let’s say you’re a call center and one of your agents has called a lead. Judging from the conversation, you believe the lead is interested in the product/service you’re selling, but would like to know more. Converting the lead is your final aim, but there are steps you need to take, tasks to be carried […] Read More
With social media, email and other digital communication channels getting more and more attention, cold calling seems pretty much a waste of time, right? Just like everything else in life, it all depends on your approach. If you pick up the phone and expect people to say ‘yes’ to your every sales pitch, you’re in […] Read More