Getting new customers is hard, and so is keeping existing customers happy and satisfied. Everyone is trying to get customers from someone else. Some compete on pricing, some on features, and others compete on tangible value added to customers’ lives. In a world where competition is fierce, you need more than just good prices and […] Read More
Before we explain how you can create a case from an email, let’s briefly explain the importance of a case in the CRM context. During your day-to-day interaction with leads, contacts and other records, you may and will need to address and solve various problems. Any time a lead or contact experiences trouble like getting […] Read More
Jonathan Asbell from Property Under The Palms – http://propertyunderthepalms.com is doing a short and general review about his experience using Flexie CRM. Overall what I like about Flexie is the platform is solid, dependable, and well organized it is the only platform that had all of the features I was looking for support is very […] Read More
Writing emails seems like the easiest thing in the world. Anyone can do it, right? Well, while everyone who’s computer literate can send an email, not everybody can write email that don’t end up in the trash. Writing an email is easy; coming up with an email that is actually opened and read, that’s the […] Read More
Almost everyone can generate leads. Companies do this all the time with varying degrees of success. The question is: do they generate quality leads? Most importantly, do they turn leads into lifelong customers and brand advocates? After all, what’s the point in generating thousands upon thousands of leads if none of them are converted into […] Read More
There was a time when implementing a Customer Relationship System (CRM) used to be time-consuming and expensive. Entire teams would dedicate their time and energies to implementing and ensuring that the CRM worked as predicted. That was before the introduction of SaaS (Software as a Service) and cloud technology later on. Now it is possible […] Read More
Implementing a Customer Relationship (CRM) system without a proper business strategy is like navigating an ocean on a pitch dark night sky without a compass: you don’t know where you’ll end up. A CRM is a piece of technology which, used the right way, can help you reach and even exceed your goals. Many companies […] Read More
What is that one thing that separates successful companies from those who are just keeping their heads above water? Is it a remarkable product? Amazing customer experience and support? More resources to devote to research and marketing? Having a great product helps, but it’s not a guarantee of future and long-lasting success. An amazing customer […] Read More
Have you ever wondered why some companies offer an amazing customer experience, while others lag behind? Is it because they have unlocked the key to customer satisfaction? Is it because they have more resources to devote to research and marketing? While some companies certainly do have more resources, something else is at play here. Something […] Read More
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else” Sam Walton, Walmart’s founder, was a man ahead of his time. His prescient insight customer relationship management was second to none. Customer satisfaction is the epitome of a […] Read More