---
title: "Phone"
url: https://flexie.io/resources/phone
---

# Phone

Calls inside the CRM: channels, softphone, call logs and timeline, live monitoring, and call automation.

- [Overview](https://flexie.io/resources/phone/overview.md): Flexie has a phone built into the platform. Click a customer's number, your browser rings, you talk, all without leaving the page. Covers the softphone, call logs, live supervision, and call workflow triggers.
- [Call Logs & Timeline](https://flexie.io/resources/phone/call-logs-and-timeline.md): Where every call goes after it ends. What the call record holds, how it links to customers, where to find recordings, and how calls show up on the customer's timeline.
- [Channels](https://flexie.io/resources/phone/channels.md): Picking a phone channel, the configuration screens for Twilio and a self-hosted PBX, how phone numbers and per-user extensions are wired up, and access control on both.
- [Live Monitor](https://flexie.io/resources/phone/live-monitor.md): A supervisor-only screen that shows every call happening right now, who's on it, and lets you listen in, whisper to your agent, or barge into the call. The classic call-centre supervision triad.
- [The Softphone](https://flexie.io/resources/phone/softphone.md): The in-browser dialer docked at the bottom of every Flexie page. Where calls ring, where you click to dial, and where in-call controls live.
- [Workflows](https://flexie.io/resources/phone/workflows-and-automation.md): When a call ends, an automation can pick up. Log a follow-up task, send a thank-you SMS, change a deal stage, fire any other workflow action. Covers the Completed call trigger and the Match past calls action.