---
title: "Inbox"
url: https://flexie.io/resources/inbox
---

# Inbox

One shared inbox for email, SMS, and WhatsApp, linked to records and driven by workflows.

- [Overview](https://flexie.io/resources/inbox/overview.md): The shared inbox concept, how to switch between channels, the filter pill, how messages auto-link to customer records, and how conversations are grouped across email, SMS, and WhatsApp.
- [Email Channel](https://flexie.io/resources/inbox/email.md): Connecting a mailbox (Google, Microsoft, Other), composing replies and forwards, how incoming email is handled and threaded, the two email workflow triggers (Incoming emails and Email opened) plus the Save email attachments to the customer action.
- [Inbox in Workflows](https://flexie.io/resources/inbox/workflows-and-automation.md): The consolidated catalogue. Every channel trigger and action with what each one runs against, the data each one makes available to your workflow, five end-to-end recipes that bridge email, SMS, and WhatsApp, and a debug checklist for when a trigger doesn't run.
- [SMS Channel](https://flexie.io/resources/inbox/sms.md): Connecting a text-messaging line, sending SMS from anywhere in Flexie, what happens when an SMS comes in, and the two SMS workflow triggers (Incoming SMS and SMS delivered) plus the Send SMS workflow action.
- [Templates (Email & SMS)](https://flexie.io/resources/inbox/templates.md): Saved messages with variables you drop into compose with one click. Email templates and SMS templates are separate libraries; the SMS library also feeds the WhatsApp compose form.
- [WhatsApp Channel](https://flexie.io/resources/inbox/whatsapp.md): Pairing a WhatsApp number, sending text and media to direct chats and groups, how customers' messages reach your inbox, and the Incoming WhatsApp workflow trigger plus the Send WhatsApp action.