---
title: "AI by text & WhatsApp"
url: https://flexie.io/resources/ai/by-text-and-whatsapp
description: "Put the AI to work from the messaging app on your phone. Text or WhatsApp the assistant for live numbers or to get a job done, no app and no login, with the same safety rules as everywhere."
---

# AI by text & WhatsApp

Last updated 6 June 2026

![A WhatsApp chat where you ask how the week went and the assistant replies with closed deals and unpaid invoices, then sends 14 reminders when you ask it to chase the late payers](https://flexie.io/image/resources/ai-by-text-and-whatsapp.png)

You do not have to be at your desk, or even open Flexie, to put the AI to work. You can do it from the messaging app already on your phone. You text it the way you would text a colleague, it does the work inside Flexie, and it replies.

## How it works

You set this up once, as a small automation with three pieces:

From then on, every message to that number reaches the AI. The exact same setup works for WhatsApp.

## What you can do by message

* **Ask for live numbers.** "How many deals closed this week? What's unpaid?"
* **Trigger actions.** "Remind every customer with an overdue invoice to pay."
* **Update records.** "Add a note to the Johnson deal: they want to start in March."

## You stay in control

Because it is built as an automation, you decide the details:

* **Which number** it answers on.
* **What the AI is allowed to do** through it, the abilities you grant the step.
* **Which messages** it should respond to, by filtering out anything that should not reach it.

The same safety rules apply as everywhere else. See [Approvals & safety](https://flexie.io/resources/ai/approvals-and-safety).

## Why it matters

* **No app, no login.** It works through plain text messages and WhatsApp.
* **It works from anywhere.** On the road, on site, between meetings.
* **It is instant.** Answers come back before you have put your phone away.

For owners and managers who are rarely at a desk, this turns the whole platform into something you run from your pocket.

## Closely related

* [AI in workflows](https://flexie.io/resources/ai/ai-in-workflows): the AI step that reads the message and writes the reply.
* [Communication & Inbox](https://flexie.io/resources/inbox/overview): setting up the text and WhatsApp channels.